Frequently Asked Questions

What makes Saltos different from other landscapers?

We combine responsive communication, clean job sites, and craft-quality installations—so you get a smooth experience from estimate to final walkthrough.

Can you work from my existing landscape plan or designer drawings?

Yes. We can build from your plan, suggest value-engineering tweaks, and align materials to your budget.

Do you offer concept visuals like mood boards or layout sketches?

We can prepare simple visual aids to align on style, materials, and layout before we build.

How do you handle change orders during the project?

We’ll review the request, price the change in writing, and only proceed after you approve it.

Who will be my main point of contact?

You’ll have a dedicated coordinator for scheduling and updates, plus an on-site lead during installation.

How often will I get progress updates?

We share clear checkpoints—start-of-day goals, mid-project milestones, and a final punch list before closeout.

How do you protect my property and neighbors while you work?

We set safe access paths, cover surfaces, manage dust and debris, and keep noise within local guidelines.

What daily and final cleanup do you provide?

We remove debris daily, organize materials, and deliver a final sweep: surfaces washed, beds raked, and haul-away completed.

Do you coordinate with other trades (electricians, deck/pool installers)?

Yes. We can sequence work and share site info to keep timelines efficient and avoid rework.

How do you locate underground utilities before digging?

We follow call-before-you-dig protocols and verify site conditions to protect lines and irrigation.

Can you build accessibility-friendly features?

Yes—gentle grades, wider paths, stable surfaces, and well-placed lighting for safer movement outdoors.

Are your plant and surface choices kid- and pet-aware?

We can suggest non-toxic plants, durable turf options, and slip-resistant hardscapes for family-friendly yards.

Do you recycle or reuse materials when possible?

When suitable, we repurpose stone, clean fill, and pavers, and recycle green waste to reduce landfill.

What does your workmanship warranty cover?

Installed work is covered by a workmanship warranty; manufacturers’ warranties apply to materials. Details appear in your proposal.

How transparent is your pricing?

You’ll receive a written scope with line items for labor and materials, plus any allowances clearly labeled.

What payment methods and schedules do you accept?

We outline a simple schedule—deposit, progress, and final payment—with standard payment options noted in your proposal.

Can projects be phased to spread costs over time?

Yes. We can prioritize essentials now and plan future phases that tie in seamlessly.

Do you provide aftercare instructions once the job is done?

Absolutely—watering and maintenance guidelines for plants, hardscape care tips, and when to book follow-up services.